Return and Refund Policy

Last updated: 12/5/2025

At The Cold Standard, we curate premium cold plunges and wellness equipment from leading U.S. manufacturers. Because each item is shipped directly from our suppliers and often built to order, our return and refund policy is structured to protect both you and our manufacturing partners.

Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund if the item has not yet entered production or shipped.
After 24 hours, cancellations may be subject to a restocking or processing fee charged by the manufacturer.

Returns

Due to the size, weight, and custom nature of our products, most items are not eligible for return unless they arrive damaged or defective.

We accept returns in the following situations
• The product arrives damaged
• The product arrives defective
• The incorrect item was delivered

All return requests must be submitted within 7 days of delivery and must include photos or video documenting the issue.

Return shipping costs for non-damaged items (if approved case-by-case) are the responsibility of the customer.

Damaged or Defective Items

If your order arrives damaged:
• Take photos/videos of the damaged packaging and item
• Contact our support team within 48 hours of delivery
• We will coordinate with the carrier and manufacturer to repair, replace, or refund the item

We will not accept damage claims submitted after 48 hours.

Refunds

Approved refunds will be issued to the original payment method.
Please allow 5 to 10 business days for processing depending on your bank.

Clearance, sale items, or customized configurations may be final sale depending on supplier policies.